FAQ

 
General
Portello and Portello CMS
Portello CMS Admin

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General

Knowledge base
General
Portello and Portello CMS
Portello CMS Admin

Portello limitations
General

FAQ

Knowledge base

Portello limitations
Why can't I edit my PHP pages? 

1.1 Portello button is in the browser but not clickable. What's wrong?
Answer: Try and reinstall Portello, if it still doesn't work there may be is some security issues, check your account on your computer.
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1.2 I have installed Portello and everything is working fine, on the first page. However I cannot view the rest of the site?
Answer: You or we have missed the big point how to use Portello. You surf to the page you want to edit. Then you put the page in Edit mode. Portello determines if it is a framed page, all pages will be editable as long they are html files, not PHP or asp. 
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1.3 I saved the page and it did not look nice, can I get back the changes?
Answer: Yes you can, set the page in edit state and use the recover page function.  
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1.4 When I try to change the background color of my page nothing happens?
It because the background color is set by the style property an not bgcolor property, Portello can't change this for the moment.
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1.5 When I try to change the background picture of my page nothing happens?
It because the background picture is set by the style property an not bgpictere property, Portello can't change this for the moment.
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1.6 When I selected a text an added a link, the link went to another links page, why?
This happens when the selected text is in some way is next to another ending link tag and Portello executes the create link command to MSHTML, the engine behind Internet Explorer. Or the text you have selected already is inside another link, this error happens most likely when you copy and paste, then when you create a link, it goes to the other link.
These two problems can be solved by showing glyphs by pressing the F6 or F7 button, then it is possible to exactly set the cursor outside a link, or by clicking on the links glyphs, then cut the link, set the cursor at a better place and paste the link.

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1.7 When I save my page some of my national characters changed to wired characters?
See solution(Only Swedish)

2.1 What are the differences between the two versions?
The difference is that Portello CMS downloads a settings file for the CMS settings. It check your CMS username and makes sure that you are allowed to edit the pages currently in Internet Explorer when you press the Edit button. 
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2.2 I get a message about wrong file format, PHP what's that?
This message pops up if you try to set a page in edit mode and one or more pages have an extension php. Portello then prohibits you to edit the whole page, because php are dynamic html, Portello can't save this pages. 
In newer versions of Portello you can edit a html-page inside a php page or frameset.
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2.3 The message "ENTERING EDIT MODE...PLEASE WAIT" newer disappears? 
If this message don't disappear you have to kill the process of this instance of Internet Explorer, do this by right click in the taskbar and choose Task Manager. Under Applications click on the program that is in question (Internet Explorer) and then right click and select "go to process". Right click again on the highlighted process and choose "end process".
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2.4 Are there any short commands in Portello?
Yes there are a lot, the most of then comes from Internet Explorer and Windows itself. They are also language specific. In English some of them are - From Windows:

ctrl+a: selects all
Shift+end: selects all to the end of the row
Shift+home: selects all to the start of the row
ctrl+z: regret
ctrl+v: paste
ctrl+c: copy
ctrl+b: make a selection bold
ctrl+i:  make a selection italic
ctrl+u: make a selection underline
ctrl+spacebar: removes all format codes from a selection

Portello's: 
ctrl+enter: add a SPAN tag at the cursors position, with the cursor between the star and end tag
shift+enter: add a P tag at the cursors position, with the cursor between the star and end tag
ctrl+d: add a DIV tag at the cursors position, in absolute position.
F6: shows/disables some htlm tags as glyphs
F7: shows/disables more htlm tags as glyphs
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3.1 When I added an unlocked area the page changed look?
In some cases this can happens, it happens because the trick Portello does is to insert a DIV tag that's surrounding the area you have selected, but it has a property to not include brake as a P tag use. Just place your cursor before the new tag/object and press enter to insert a BR.
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3.2 When I saved a page with a newly added unlocked area the area disappear?
If this happens, a problem has happened, if you use the option formatting in the settings it can be the trouble. Try to set the page in edit mode again to se were the green dotted area has gone. Use the recover function to recover the page. This error can happen if you selected weird selection and the formatting component doesn't like this code.
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3.3 When I set the page in edit mode whit an unlocked area it seems to disappear?
As above, in special cases the newly added area can get wrong information's about the selected areas height and width. Try to find the area by setting the page in edit mode again and press F6 and look for a DIV tag, press that and try to resize it.
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4.1 Navigate in detail in the page.
If the page is in edit mode, click in the page, press F6 or F7 to show glyphs, glyphs are small pictures for the most common html tags. You can press at the glyphs and the text belonging to this tag will be selected. You have the possibility to exactly position your cursor for inserting new text or images or maybe a link. Press F6 or F7 again and the glyphs will disappear.  
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4.2 How can I insert a new Paragraph (P tag)?
Just press shift + enter and a new paragraph will be inserted at the cursors position.
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4.3 How can I insert a new SPAN tag?
Just press ctrl + enter and a new SPAN will be inserted at the cursors position.
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4.4 Make a text selection bold, italic or underline easy! 
Just select a piece of text and press ctrl+b for bold, ctrl+I for italic and ctrl+u for underline.
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4.5 How can I remove all formatting I a selected text.
Just select a text area and press ctrl+spacebar and all formatting tags will disappear, but not style added by a style tag or in a ccs file.
I have to edit the HTML in detail, how to do that?
If you need to edit a page in detail, you have to use the site tree and select the file and choose "Edit file". Now the page opens in notepad, and if you edit and close the file, the file with changes will be transferred to your server.
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4.6 How can I insert-embed a windows media file? 
Right now there is no wizard to add media player files in a web page. Maybe in the future. Today you can do some trick to accomplish this.
 
Copy the code below to notepad, edit the URL parameter to your movie. Then copy the code and surf to the page you want your movie in, set the page in edit state, then use the command "Paste as HTML" and voila, You should have your player embedded in your page.
 
For reference:
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/wmplay10/mmp_sdk/usingtheplayercontrolinawebpage.asp
 
Code snippet to copy:
 <OBJECT id="Player" style="WIDTH: 320px; HEIGHT: 260px" height="260" width="320" classid="CLSID:6BF52A52-394A-11d3-B153-00C04F79FAA6">
  <PARAM name="URL" value="http://your_server//path_to_movie/my_movie.wmv">
 </OBJECT>

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